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About ChannelUnity

ChannelUnity has 10 years experience in marketplace sales.  They started life as a Magento solution provider and quickly spotted the opportunity for merchants to sell on Amazon and eBay.  Over the years they’ve added many more integrations with marketplaces, E-commerce platforms, EPOS systems and ERP platforms.  Each day they process tens of thousands of orders for several hundred customers.

ChannelUnity service customers around the globe and the team are passionate about customer service and provide dedicated support to all their customers to maximise sales.

  • A managed implementation service to get integrations running
  • A proactive support service to keep orders flowing
  • Consultancy services to optimise your marketplace presence
ChannelUnity
channelUnity

Platform

Change to ChannelUnity’s SaaS platform allows retailers and brands to operate at scale on global online marketplaces like Amazon, Ebay, Etsy and others.  They have out-of-the-box integrations with all the popular ecommerce platforms; and several back-office ERP/order management solutions, plus flexible APIs for other systems.  Our SaaS platform offers unparalleled uptime and reliability.

Support

The help desk aims to deal with every customer issue and question within an hour, providing options for ticket-based support, phone support and a comprehensive knowledge base.  You can choose to have the support team automatically notified of certain types of problems, creating support tickets automatically.  If you have a problem, the team is on it before you even realise.

Development

If we don’t have the features you need, ChannelUnity are always willing to extend the capabilities of the platform.  A single code base runs across all users and works on the basis that if a feature is good for one customer it might be useful to someone else.

ChannelUnity also publish an API that allows access to integration capabilities for external platform developers and customers with in-house technical skills.

Consulting

With the marketplace expertise ChannelUnity has built up through working with customer for over a decade, it seemed unfair to keep the know how to themselves.  ChannelUnity offer a range of consulting packages to review and optimise marketplace sales activities, advise on best practice, and implement new initiatives.  Working on a knowledge transfer basis, they show you how, or a retainer basis where they take ongoing responsibility for your success.

Case Studies