What Is NetSuite Order Management?
NetSuite Order Management automates and manages the life cycle of an order — from the moment a customer places an order to delivery to post-sales service. It ensures accurate recordkeeping, covering order capture and validation, order release, shipment confirmation, customer communication and settlement. NetSuite Order Management also supports complex processes such as split shipments and drop ship. By tracking and managing the flow of information across all of your fulfilment locations and providers, NetSuite Order Management ensures orders move quickly and efficiently. When fulfilment problems arise, you can quickly resolve them and minimise delays.
Buy Anywhere, Fulfill Anywhere, Return Anywhere
Deliver an omnichannel experience, allowing customers to buy anywhere, receive anywhere and return anywhere.
Single Data Source
With inventory, pricing, order, payment and returns information producing a single source of data, customers and employees get consistent, fast answers to deliver a superior experience.
Automate the Entire Order Management Process
Connect the sales, finance and operations teams to improve quote accuracy, eliminate billing errors, strengthen revenue recognition processes and make order fulfilment more accurate and faster.
NetSuite Order Management Benefits
Automate Order Processing
Eliminate manual work that creates bottlenecks and errors, ensuring orders are fulfilled quickly and accurately.
Increase On-Time Delivery
Define your own rules to optimise fulfilment across all your locations, including warehouses, stores and suppliers
Reduce Shipping Costs.
Identify the best shipping location based on proximity or product availability.
NetSuite Order Management Features
Pricing Management
Centrally manage, control and update pricing to maximise profits. Establish multiple price levels and customer- and currency-specific pricing. Easily create promotions for all sales channels — store, online, contact centres and sales orders. You’ll have all the data needed to analyse the effectiveness of your pricing strategy.
Challenges NetSuite Order Management Solves
Seamlessly integrate orders with inventory data to ensure inventory is allocated to orders when they are placed, eliminating stockouts.
Eliminate costly errors from manual processes by automating the fulfilment process.
Automatically route orders for fulfilment based on global inventory availability and location.
Ensure that returns are managed accurately and saleable items make it back into available-to-purchase (ATP) inventory without delay.
